Situations of Acute Danger

Call the police immediately at emergency number 110!

In case of fire: Activate the fire alarm and notify the fire department at emergency number 112!

Six rules for emergencies:

• I help without putting myself in danger
• I actively and directly ask others to assist
• I observe carefully and memorize the perpetrator’s characteristics
• I get help by calling emergency number 110
• I take care of the victims
• I make myself available as a witness

A violent incident occurs when one or more individuals use weapons to injure or kill one or more people, either indiscriminately or systematically, or attempt to do so. The individual/s may pose a threat to others and act with continued intent to harm or kill, or such behavior may be anticipated.

Behavioral Recommendations / Guidelines:

• Try to remain calm
• Seek immediate cover
• Hide or find a safe place; do not leave cover or your hiding spot prematurely
• Escape if the situation allows. Use cover whenever possible.
• Extreme danger in the vicinity of the perpetrator! Immediately notify the police via emergency call, ideally with the witnesses making direct contact.

Immediately notify the police via emergency call, preferably through witnesses directly involved.

Listen carefully without interrupting, make an effort to collect as much information as possible, and try to encourage the caller to continue speaking. Record the date/time and the phone number if displayed, the duration of the call, the exact wording of the threat, details about the caller (language, type of speech, gender, dialect/accent, estimated age), and any background noises.

Additionally, ask the following questions:

• When will the bomb explode?
• Where is the bomb located?
• What does the bomb look like?
• What type of bomb is it?
• How will the bomb be detonated?
• What is your name?
• Where are you calling from?
• Why did you place the bomb?

Afterward, explain that you are not responsible for handling the situation.

Important: Immediately report the threat to your supervisor and the police – Emergency number 110.

A hostage situation occurs when a perpetrator / group of perpetrators holds a person / group of persons at a location known to the police in order to achieve their objectives.  

Guidelines/Recommendations:  

• Do not enter the premises; you risk being taken hostage yourself
• Do not act alone
• Proceed calmly and thoughtfully
• Avoid panic reactions
• Do not provoke the perpetrators; they are highly agitated and unpredictable
• Do not initiate contact on your own; only respond to unavoidable communication

Immediately notify the police via emergency call, preferably through a witness directly involved.

• In cases of violent incidents: Always contact the police, especially for actions involving weapons, sexual assaults, and/or brutal acts that pose a risk to health or public safety.
• If you feel threatened and cannot assess what might happen next, take action:
• Create physical distance – Announce: “I’m getting help!” Maintain eye contact with colleagues and move toward the phone.
• Get help: Call colleagues, the information desk (security service), and/or the police.

Until the police arrive, the following recommendations apply:

• Provide care for affected victims  
• Document key details of the incident in writing (times, sequence of events)
• Ensure witnesses can be reached (phone numbers)
• Discuss measures to mitigate danger with the police in advance by phone
• Consider filing a report

What you can do:

• Call the fire department or police at 112 or 110
• Provide first aid if possible
• Do not modify anything at the site
• The police are responsible for delivering any potential death notification and will inform family members.
• Notify university management