- Literatur -

Zapf, D., Beitler, L., & Johnson, S. (2018). Lifespan perspectives on the psychology of service work. In B. Baltes, C. Rudolph & H. Zacher (Eds.). Work across the lifespan. Amsterdam: Elsevier.

Johnson, S. J., Machowski, S., Holdsworth, L., Kern, M., & Zapf, D. (2017). Age, emotion regulation strategies, burnout and engagement in the service sector: Advantages of older workers. Journal of Work and Organizational Psychology (Revista de Psicología del Trabajo y de las Organizaciones), 33(3), 205-216.

Beitler, L., Machowski, S., Johnson, S. & Zapf, D. (2016). Conflict management and age in service professions. International Journal of Conflict Management, 27(3), 302-330.

Johnson, S., Holdsworth, L., Hoel, H. & Zapf, D. (2013). Customer stressors in service organisations: The impact of age on stress management and burnoutEuropean Journal of Work and Organizational Psychology, 22, 318-330.

Birdi, K., Zapf, D., & Pennington, J.M. (1997). Ageing and errors in computer-based work. An observational field study. Journal of Occupational and Organizational Psychology, 70, 35-47.

Birdi, K., & Zapf, D. (1997). Age differences in reactions to errors in computer-based work. Behaviour and Information Technology, 16, 309-319.